Privacy Policy - Grace Legal Group

Grace Legal Group, Inc. (referred to herein as “GLG”, “we”, “us”, or “our”) respects your privacy and is committed to complying with this privacy policy (“Privacy Policy”), which describes what personal information we collect about you, how we use it, to whom we may disclose it, and what choices you have regarding our use of your personal information. This Privacy Policy applies to personal information collected in connection with our website located at [https://gracelegalgroup.com] (the “Site”), our email communications, our social media pages, and other circumstances in connection with the services we provide (collectively, the “Platform”).

SMS OPT-IN OR PHONE NUMBERS FOR THE PURPOSE OF SMS ARE NOT BEING SHARED.

This Privacy Policy covers the following topics:

TYPES OF PERSONAL INFORMATION WE COLLECT ONLINE ANALYTICS USE OF PERSONAL INFORMATION DISCLOSURE OF PERSONAL INFORMATION YOUR CHOICES INFORMATION SECURITY LINKED WEBSITES USING THE PLATFORM FROM OUTSIDE THE UNITED STATES CHILDREN’S PRIVACY ADDITIONAL NOTICE TO RESIDENTS OF APPLICABLE U.S. STATES CHANGES TO THIS PRIVACY POLICY CONTACT US

Types of personal information we collect

The types of personal information we collect will depend on the services you request and, if you are a client, the nature of our representation or your case. The table below describes the categories (with non-exhaustive examples) of personal information we may collect about you. We may also collect other personal information that is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Categories	Examples
Individual Identifiers and Demographic Information	Contact information, such as name, email address, phone number, mailing address, job title, and organization. Identifiers, such as client ID, username, IP address, device ID, and other online identifiers that may be collected automatically when you use the Platform. Demographic information, such as date of birth, gender, age, marital status, and race pulled from your case information.
Sensitive Personal Information	Government ID numbers, such as Social Security number, driver’s license number, passport number, and other identification information. Financial information, such as financial account numbers, wiring instructions, insurance policy numbers, invoices, and other payment or bank account details. Medical information, such as doctor’s notes, treatment plans, medical conditions, prescription medicines, insurance documentation, doctor visit information, and other records and information relevant to your case.
Sensory Data	Call recordings, such as our recordings of calls you make to our office, which may be recorded by us and our service providers. Other sensory data, such as any audio recordings, photographs, videos, or similar data that may be provided as part of a case file.
Commercial Information	Representation information, such as details about your case or other legal matter. Account information, such as the username and password you provide when you register for an account (if applicable) and any information stored or transmitted in your account or profile. Communications, such as when you call or email us, confidential and privileged communications that you may make with our attorneys, and your conversations with our digital chat services (which may be recorded by us and our service providers).
Internet or Network Activity	Online activity information, such as linking pages, pages or screens viewed, time spent on a page or screen, navigation paths between pages or screens, information about activity on a page or screen, access times, duration of access, and other online activity information. Device information, such as computer and mobile operating system, operating system type and version number, wireless carrier, manufacturer and model, browser type, screen resolution, general location information such as city, state, or geographic area, and other device information collected automatically.
Inferences Drawn from Personal Information	Profiles reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.

We may collect the categories of personal information described above from the following sources:

Personal Information You Provide Us. We collect the personal information that you provide to us while using our Platform, including contacting us, creating an account (if applicable), or otherwise. Some portions of the Services may be used by active GLG clients to communicate pursuant to an attorney/client relationship. You may choose whether or not to provide such information; however, the information may be required to respond to your request or effectively represent you.
Personal Information Collected Automatically. We and our third-party providers may use cookies and other technologies to collect personal information about you automatically when you use our Platform. Such information includes the online identifiers, device information, and online activity information described above.

To facilitate the automatic collection described above, we may use the following technologies:

Cookies. A cookie is a small piece of data stored by your web browser on your computer or mobile device. We use cookies to collect information from you regarding your usage of the Platform in order to remember user preferences and settings, personalize your experience with the Platform, and for security purposes. You may opt-out of the automatic collection of some information by referring to your web browser or mobile device options or settings menu. However, doing so may disable many of the portions, features, or functionality of the Platform. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences or visit http://www.allaboutcookies.org for more information.
Pixels. Pixels, which are also known as “web beacons,” or “clear GIFs,” are typically used to determine whether a webpage or email was accessed or opened, or that certain content was viewed or clicked. Data collected from pixels is often used to compile statistics about usage of websites and the success of email marketing campaigns.
SDKs. Software development kits, or “SDKs,” are third-party computer codes used in connection with the Platform for a variety purposes, including to provide analytics regarding the use of the Platform, integrate with social media, add features or functionality to the Platform. SDKs may enable third parties to collect information directly via the Platform.
Session Replay Technologies. Session-replay technologies are third-party software used to record a video replay of users’ interactions with the Site. The video replay may include users’ clicks, mouse movements, scrolls, typing, and other activity taken during the session. We use these replays for research and development purposes, such as to help us troubleshoot problems with the Site, understand how users interact with and use the Site, and identify areas for improvement.
Local storage. Local storage is used to save data on a visitor’s device. We use data from local storage to turn on web navigation, store multimedia preferences, customize what we show you based on your past interactions with our services, and remember your preferences.
Personal Information Collected from Third Parties. We may also collect or receive personal information from third parties, which may include:
- Public sources, such as social media platforms and publicly available records.
- Individuals or entities involved in our clients’ legal matters, such as opposing counsel, witnesses, and other individuals that you may direct to provide us with information.
- Referral sources, such as members of our referral network, website submissions, and other referral sources.

We may merge or combine such personal information with the personal information we collect from you directly or automatically.

USE OF PERSONAL INFORMATION

We may use the personal information we collect for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

To Provide Our Platform. We use personal information to provide our services, including the Platform. For example, we use personal information:
- to facilitate your requests for a free consultation and determine your legal needs;
- to provide you with legal and other services, content, and features you request;
- to create, manage, and monitor your account (if applicable);
- to respond to your inquiries and communicate with you, including placing calls or sending SMS messages for customer service, appointment reminders, updates regarding your case, and marketing purposes where you have provided your consent;
- to operate, troubleshoot, and improve the Platform;
- to process your transactions, invoices, and payment arrangements;
- to understand your interests, personalize your experience on the Platform, and deliver information about products and services relevant to your interests;
- respond to your inquiries and requests for customer support, including to investigate and address your concerns and monitor and improve our responses; and
- enable security features of the Platform, such as by remembering devices from which you have previously logged in (if applicable).
For Direct Marketing. We may use your email address to send you newsletters, legal updates, event information, marketing communications, and other information that may interest you. You may opt-out of our marketing communications as described in the “Your Choices” section below.
For Research and Development. We use personal information for research and development purposes and to understand how people are using the Platform, including by generating and analyzing statistics, preferences, and usage trends, to make our Platform and other offerings better, diagnose technical issues, and develop new features and functionality. As part of these activities, we may create aggregated, de-identified, or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data for our lawful business purposes, including to analyze and improve the Platform and promote our business.
For Compliance, Fraud Prevention, and Safety.
- to enforce our Terms of Use and other agreements we may have;
- to comply with applicable laws, regulations, lawful requests, and legal processes;
- to protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims);
- to maintain the security and integrity of our business, the Platform, users, our third-party business partners and service providers, our databases, and other technology assets;
- audit our internal processes for compliance with legal and contractual requirements and internal policies; and
- prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.

DISCLOSURE OF PERSONAL INFORMATION

In addition to the specific situations discussed elsewhere in this Privacy Policy or as otherwise described at the time of collection, we may disclose personal information with the following categories of recipients:

Service Providers. GLG may share your personal information with third-party service providers that perform services for us or on our behalf, such as web-hosting companies, mailing vendors, analytics providers, and information technology providers. These third-party service providers have limited access to personal information as needed to perform their functions on our behalf and for no other purpose. Importantly, SMS opt-in data and phone numbers provided for SMS communication will not be shared with third-party service providers for their own marketing purposes.
Other Law Firms or Lawyers. GLG may share, at your direction or with your permission, your personal information with other law firms and/or other lawyers where we jointly represent a client and when we refer cases or potential cases to other counsel, or as otherwise required in connection with our legal representation of you. Personal information provided pursuant to an attorney/client relationship may not be shared with third parties except as is done with such precautions to preserve the confidentiality of such information and any attorney/client privilege as may attach to such information.
Authorities, Law Enforcement, and Private Parties. GLG may disclose personal information to comply with laws, regulations, or other legal obligations, to assist in an investigation, to protect and defend our rights and property, or the rights or safety of third parties, to enforce our agreements, Terms of Use or agreements with third parties, or for crime-prevention purposes.
Business Transactions. GLG may disclose your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a transaction (or potential transaction) such as a corporate divestiture, financing, merger, consolidation, acquisition, reorganization, sale, spin-off, or other disposition of all or any portion of the business or assets of, or equity interests in, GLG or our related companies (including in connection with a bankruptcy or similar proceedings).
Professional Advisors. We may disclose your personal information to our professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services that they render to us.
Affiliates and Related Companies. We may share your personal information with companies that are affiliated with us (that is, that control, are controlled by, or are under common control with us) or may be affiliated with us in the future for the purposes described in this Privacy Policy.
Consent. GLG may otherwise disclose your Personal Information in accordance with your prior direction or, in some cases, we may specifically ask you for your consent, such as when required by law.

YOUR CHOICES

Opt-Out of Email Marketing Communications. If you no longer wish to receive marketing email communications from us, you can let us know by sending an email to info@gracelegalgroup.com or by mail at the address provided below in the section called “Contact Us”. The electronic marketing communications we send may also contain an opt-out mechanism. Please note that it may take up to 10 calendar days to remove your contact information from our marketing communications lists, so you may receive correspondence from us for a short time after you make your request. Please also contact us to update or correct your information if it changes or if you believe that any information that we have collected about you is inaccurate.
SMS Messaging (Marketing and Informational).
- We may offer communications via SMS texts or similar technology sent by GLG or our service providers to provide you with customer service, appointment reminders, updates regarding your case, and marketing information where you have provided your explicit consent to receive such messages.
- SMS OPT-IN OR PHONE NUMBERS FOR THE PURPOSE OF SMS ARE NOT BEING SHARED.
- You can opt-in to receive SMS messages by providing your phone number and explicitly consenting to receive such messages.
- To stop receiving text messages from a short code operated by GLG, reply STOP. Note that we may send you a message to confirm receipt of your STOP request. Message and data rates may apply for this service.
- You can also opt-out of GLG marketing texts by emailing us your request and mobile telephone number to info@gracelegalgroup.com.
Cookies. Most browsers let you remove or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Platform and our Site may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.
“Do-Not-Track”. Some web browsers and devices permit you to broadcast a “Do Not Track” signal to the online services that you visit. At this time, the Site does not respond to a “Do Not Track” signal. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
Declining to Provide Information. We need to collect personal information to provide certain services. If you do not provide the information requested, we may not be able to provide those services.

INFORMATION SECURITY

GLG takes commercially reasonable measures to secure and protect the personal information we collect. Nevertheless, no security system is impenetrable. We cannot guarantee the absolute security of your personal information. Moreover, we are not responsible for the security of information you transmit to us over networks that we do not control, including the Internet and wireless networks.

LINKED WEBSITES

This Privacy Policy does not apply to third-party websites or social media features that may be accessed through links that we provide for your convenience and information. Accessing those links will cause you to leave GLG’s website and may result in the collection of information about you by a third party. We do not control, endorse, or make any representations about those third-party websites or their privacy practices, which may differ from ours. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your information.

USING THE PLATFORM FROM OUTSIDE THE UNITED STATES

GLG is headquartered in the United States of America. Please be aware that your personal information may be transferred to, stored, or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of these countries might not be as comprehensive as those in your country. By using any portion of the Platform, you understand and, where applicable law permits, consent to the transfer of your personal information to our facilities in the United States and those third parties to whom we disclose it as described in this Privacy Policy.

CHILDREN’S PRIVACY

We do not knowingly solicit or collect personal information online from children under the age of 18. Please contact us as provided below in the “Contact Us” section if you believe we may have collected such information.

ADDITIONAL NOTICE TO RESIDENTS OF APPLICABLE U.S. STATES

The following disclosures supplement the information provided elsewhere in this Privacy Policy and apply to residents of certain U.S. states where local law requires us to provide additional information about our processing activities. For purposes of this section, “personal information” means “personal data” or “personal information” as such term is defined under applicable U.S. state privacy law but does not include information exempted from the scope of such law.

Collection and Use of Personal Information

We describe:

the categories of personal information we may collect, or have collected about you in the preceding 12 months, and the categories of sources from which we collect personal information in the section above called “Types of Personal Information We Collect”;
the business and commercial purposes for which we process this information in the section above called “Use of Personal Information”; and
the categories of third parties to whom we disclose this information in the section above called “Disclosure of Personal Information”.

Deidentified Information

We may at times receive or process personal information to create deidentified data that can no longer reasonably be used to infer information about or otherwise be linked to a particular individual or household. Where we maintain deidentified data, we will maintain and use the data in deidentified form and not attempt to reidentify the data except as required or permitted by law.

Retention of Personal Information

We will only keep your personal information for as long as necessary to fulfill the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. To determine the appropriate retention period for your personal information, we will consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it (and whether we can achieve those purposes through other means), and the applicable legal requirements. In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case it is no longer personal information.

Depending on your residency and subject to certain legal limitations and exceptions, you may have certain rights relating to your personal information, such as the rights listed below. Please note, these rights may not apply in your jurisdiction or may otherwise be limited by applicable law.

Right to Know. The right to confirm whether we are processing personal information about you and to obtain certain details about the personal information we have collected about you, including, where applicable:
- the categories of personal information collected;
- the categories of sources from which we collected the personal information;
- the purposes for which the personal information was collected;
- the categories of personal information disclosed to third parties (if any), and the recipients to whom this personal information was disclosed;

Exercising Your Privacy Rights

To request to exercise the privacy rights listed above where available under applicable law, please contact us using the information in the “Contact Us” section below.

When contacting us to exercise your rights, we ask you to please adhere to the following guidelines:

Tell Us Which Right You Are Exercising: Specify which right you want to exercise and the personal information to which your request relates (if not to you).
Authorized Agents: If you are an authorized agent acting on behalf of another consumer, please clearly indicate this fact and your authority to act on such consumer’s behalf. We may require the consumer’s proof of identification, the authorized agent’s proof of identification, and any other information that we may request in order to verify your request, including evidence of valid permission to act on the consumer’s behalf.
Help Us Verify Your Identity: Provide us with information to verify your identity. Please note that if we cannot initially verify your identity and confirm you are a resident of a state that offers the relevant right(s), we may request additional information to complete the verification process. Any personal information you disclose to us for purposes of verifying your identity will solely be used for the purpose of verification.
Direct Our Response Delivery: Please provide us with an e-mail or mailing address through which we can provide our response. If you make the request by email, unless otherwise requested, we will assume that we can respond to the email address from which you made the request.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee or decline to comply with your request if your request is clearly unfounded, repetitive, or excessive.

We try to respond to all legitimate requests within 45 days of your request or as otherwise required by applicable law. Occasionally, it may take us longer than 45 days to respond, for instance, if your request is particularly complex or you have made a number of requests. In this situation, we will notify you of the delay and may continue to update you regarding the progress of our response.

Appealing Privacy Rights Decisions

Depending on your state of residency, you may be able to appeal a decision we have made in connection with a request you submit to us to exercise one of your privacy rights under applicable state privacy law. All appeal requests should be submitted by emailing us at info@gracelegalgroup.com with the subject line, “Privacy Request Appeal.” If you have concerns about the results of your appeal, depending on your state of residency, you have the ability to contact the Attorney General in your state.

Additional Notice to California Residents (Shine the Light)

If you are a California resident, we consider any request to opt-out of “sales” or “sharing” as a request pursuant to California’s “Shine the Light” law to stop sharing your personal information covered by that law with third parties for their direct marketing purposes.

Additional Notice to Nevada Residents

Nevada Revised Statutes Chapter 603A allows Nevada residents to opt-out of the “sale” of certain types of personal information. Subject to several exceptions, Nevada law defines “sale” to mean the exchange of certain types of personal information for monetary consideration to another person. If you are a Nevada resident who wishes to exercise your “sale” opt-out rights, you may submit a request to us using the contact information listed at the end of this Privacy Policy.

CHANGES TO THIS PRIVACY POLICY

GLG may change this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Such changes will be effective upon posting the revised Privacy Policy on our Platform. You will be able to tell when this Privacy Policy was last updated by the Last Updated date included at the bottom of this Privacy Policy. By continuing to use our Platform or communicating electronically with us thereafter, you acknowledge such changes to this Privacy Policy.

CONTACT US

If you have any questions about this Privacy Policy or GLG’s information privacy practices, please contact us at:

E-mail: info@gracelegalgroup.com

Telephone: 818.650.1744

Mail: Grace Legal Group Inc., 3500 W. Olive Ave Suite 300 Burbank, CA 91505.

LAST UPDATED: 01-21-2025